Research
A major initiative of ARAMARK Healthcare is to examine the impact of clinical support services on hospital patient, visitor, nurse, physician and employee satisfaction, and clinical outcomes. We regularly conduct proprietary research and collaborate with our industry-leading thought partners and third-party research organizations to expand this knowledge base.
For example, our proprietary research evaluates the impact of clinical support services on the entire healthcare experience – from the role that food services play in patient satisfaction scores, to the effect facility services have on employee loyalty and an organization’s ability to create and maintain high-quality healthcare teams.
Our proprietary research gives us key insights into the industry, such as1:
- 89% of nurses say a clean hospital positively impacts how patients perceive hospital staff
- 87% of nurses indicate that when support services are coordinated and efficient, it makes them feel their hospital is well run
- 80% of hospital staff (executives, doctors, nurses, support staff) say support staff are an important contributor to patients’ view of the hospital
- 82% of hospital staff indicate that the hospital environment is critical to patient outcomes
- 75% of nursing say support services make a big impact on clinical care
Contact us to learn more about our proprietary research.
(1.Source: 2005 ARAMARK Healthcare Stakeholder Proprietary Quantitative Research)