Driving Patient Satisfaction and Operational Efficiency in Lean Times

ARAMARK Healthcare, a 2010 ACHE Premier Corporate Partner of the American College of Healthcare Executives, recently hosted a special webinar presentation entitled Driving Patient Satisfaction and Operational Efficiency in Lean Times.

More than 500 hospital and healthcare executives participated in the January 28, 2010 webinar session, which featured a panel of experts who explored insights from a case study of Philadelphia-area Holy Redeemer Health System.
Speakers:

• Patrick Kennedy, Senior Vice President, Holy Redeemer Health System
• Quint Studer, President and Founder, The Studer Group
• Jan Moellering, RN, MA, Vice President Operations, Strategic Development, ARAMARK Healthcare

Click here to listen to a recording of this webinar.

In addition, click here to review an archive of the slide presentation that was shared during the session. Please note, this version, saved as an Adobe .PDF file, has been modified slightly to reflect the proprietary nature of the case study featured. 

This model has also  been deployed at other hospital clients with similar results, so if you have any questions about deployment of this model at your locations, please contact Cheryl Camuso.